Successfully Managing Children’s Challenging Behaviors: Becoming Trauma Informed

Head Start classrooms today contain more & more children with extreme behavior issues as well as children with diagnosed and undiagnosed special needs. Teachers often report that despite trying many different things to manage children’s challenging behaviors, nothing has been effective. We have found that the origin of many children’s challenging behaviors is rooted in developmental trauma.

Many of our children come from hard places and have experienced trauma. Early experiences adversely impacts brain development. Developmental trauma impacts children’s attachment system and their ability to self-regulate. This often results in children acting out through a multitude of challenging behaviors. Becoming trauma informed (learning strategies and language that increases safety while promoting optimal brain development) is a key piece of successfully addressing children’s challenging behaviors.

Behaviorally challenging children are also relationship-resistant children. Instead of spending precious time trying to get challenging children under control, we can instead create a compassionate school culture. This strategy employs the natural power of connection between all members as a means of co-regulating behavior and teaching children to self-regulate.

We believe that successful behavior management training is based on shifting teachers’ daily practice from reward and punishment — to teaching, modeling and nurturing relationships within a positive school climate. This highly interactive training includes:

  • Understanding how developmental trauma impacts children’s attachment and their ability to self-regulate;
  • Defining teaching behaviors & interventions that improve children’s ability to pay attention and impulse control;
  • Learning to “meet children where they are” including specific strategies to reach challenging children in a way that builds trust and connection;
  • Exploring how these connections directly increase the ability to problem-solve, engaging students in interactions that facilitate effective learning;
  • Discovering how to connect with relationship-resistant children, reduce oppositional defiant behavior and increase cooperation and compliance.

Are you looking for highly interactive & practice-based Training on “Successfully Managing Children’s Challenging Behaviors: Becoming Trauma Informed”? Give us a call at (704) 451-3255 or email us at

Effective Case Management: Training for Family Service Workers & Home Visitors

Family Service Workers and Home Visitors play an essential role in your program, especially in the area of case management. They begin by establishing a good working relationship with each parent. Effective work with families starts with an understanding of where parents are and where they want to go. Build connection with families by allowing adequate time for conversation and listening with an open mind. Create a safe environment for parents to share their strengths and open up about areas of challenge. It’s important that there is a system in place to link families to needed services and resources.

We see case management as a process that includes:

  • Establishing a good working relationship with the family
  • Implementing a goal setting process with the family
  • Linking the family to needed services and resources
  • Following up with the family regularly and maintaining good documentation and
  • “Closing the loop” to ensure that the family receives all needed services.

Closing the loop” is a follow-up system that confirms that each family is linked to all needed services. The Family Service Worker or Home Visitor checks in with the family on a regular basis.  They assist the family in accessing services, follows up to ensure that the parent is satisfied with the services and provides guidance and support until all services are received.

Another key piece of case management is documentation. As we say, “if it’s not written down, it didn’t happen”. It’s vital that all interactions with the families and service providers are documented. Case notes must tell a story – from the initial referral… to all follow-up efforts… to delivery of services.

We utilize a strengths-based model, using each family’s individual strengths to assist them in achieving their goals. Families are the first and most important teachers of their children. They are our partners and play a critical role in their family’s development. Families have expertise about their child and their family.

This highly interactive & practice-based training will include:

  • Key concepts & strategies in case management
  • Successfully managing your caseload
  • Follow-up & connecting families to services
  • Documentation
  • Time management
  • Organizational skills

Looking for training on “Effective Case Management” for your Family Service Workers & Home Visitors?  Give us a call at (704) 451-3255 or email us at